New VISTA program coordinator is also a VISTA alum

On Wednesday, NC Campus Compact welcomed Carolyn Byrne as our new VISTA Program Coordinator. Byrne brings a bevy of public service and higher education experience to the role. She served two terms as an NC Campus Compact AmeriCorps VISTA in UNC’s APPLES Service-Learning Program (2009-2011); worked as a student services specialist at UNC’s Carolina Center for Public Service; and recently completed a Masters in counseling at UNC Greensboro.

Just as she is familiar with AmeriCorps, Byrne is no stranger to Elon University, which hosts the Compact’s state office. An Elon alumna (’09), Byrne got her start in campus-community engagement as an undergraduate leader in the Alternative Breaks and LINCS programs at the Kernodle Center for Service Learning and Community Engagement.

As VISTA program coordinator, Byrne will support a cohort of 18 full-time VISTA volunteers building campus-community partnerships at 13 campus and community sites.

“When this position became available… it felt like coming home to AmeriCorps,” says Byrne. “But also it was a chance to take four years of experience and new skills and understanding of personal and professional development and take that up a notch in working with VISTAs across the state.”

As a VISTA and later staff member at UNC Chapel Hill’s APPLES Service Learning Program and the Carolina Center for Public Service, Byrne helped expand community-based serving learning placements and student internships. Byrne oversaw student leadership teams for alternative breaks and internships, managing more than 150 community partnerships in the process. In May 2013, she was honored with UNC’s Student Undergraduate Staff Award.

In her most recent work at UNC Greensboro, Byrne worked as a graduate assistant and counseling intern at the Students First Office, where she provided academic counseling services and helped coordinate other interventions for struggling students.

Byrne is looking forward to working with VISTA members but also with supervisors and community partners.

“At UNC, my role involved working deeply with community partners and getting to see what they were working toward and supporting their mission with the institution’s resources … it felt like good and meaningful work,” Byrne recalls. “I reflect back on how impactful those relationships were but also how long and how much intention it takes to build them.”

“I’m excited to think about how to make NC Campus Compact an important part of the VISTA experience and a resource for VISTAs and supervisors.”

Chad Fogleman, who has managed the Compact’s VISTA program since 2012, will remain with the organization in the expanded role of assistant director, overseeing communications, network events, awards, and other programs. Learn more about our staff.

CEF VISTA empowers student volunteers to support community members

VISTA Sarah Cohn

August 9th, 2013 marked Sarah Cohn's first day of work as an official AmeriCorps VISTA at Community Empowerment Fund, but she was no stranger to CEF. In fact, when Sarah wasn't working toward her undergraduate degree in Biology from UNC-Chapel Hill, she was volunteering at CEF. Sarah first started working with CEF-Latino to keep up her Spanish fluency after studying abroad in Spain to complete coursework for her Spanish minor. She spent two years volunteering as a student Advocate, and once graduation rolled around, she couldn't pull herself away just yet. Lucky for her, two Americorps VISTA positions at CEF opened up during her last semester, so she applied for the Advocate Program Coordinator Position through North Carolina Campus Compact's VISTA program, and now has a hand in shaping CEF's future.

Initially founded as a project of UNC-Chapel Hill's Campus Y that connected students and local people experiencing homelessness, CEF is now a non-profit organization that still relies on student and community leadership. CEF offers a variety of opportunities to community members seeking a sustainable transition out of poverty through its financial education Member/Advocate pairing system. CEF pairs two volunteer Advocates with each Member (client) to work toward building assets and finding better housing and employment. Along with two volunteers, Sarah spends most of her time coordinating these pairings and continually checking in to provide support to both Members and Advocates as they work toward the Member’s goals. Not only is Sarah coordinating Advocate/Member pairs, she is also creating volunteer Advocate training, and updating CEF's Advocate/Member database. 

"I’m excited to have a part in building a Member-Advocate pairing system that runs smoothly and effectively," Sarah said. "I want to put processes in place that will allow the next Advocate Program Coordinators to be able to match Members and Advocates, follow up, and provide ongoing support to all pairings – without anyone falling through the cracks." 

CEF, founded in 2009, started off with only seven people and now that number is close to four-hundred! With its rapid growth, CEF needed a new pairing system. Before Sarah and her two volunteer recruits came on board, the Advocate Program Coordination  responsibilities were managed by one part-time volunteer!

"The VISTA program has been a great way for me to stay involved with CEF. I am so honored to have even a small part in building the infrastructure that will allow CEF to keep up with its growth in the future!" says Sarah."

Though Sarah spends much of her time and passion at CEF, outside of work she enjoys hiking, playing soccer, reading, cooking (and eating all those delicious things she whips up!) studying languages, and running around with her dogs. As for the future, Sarah doesn't yet have any steps set in stone, but she is considering what graduate school programs would be the best fit for her. In the meantime, Sarah hopes her position at CEF will help her develop professionally and learn more about social services and public policy.

"I have already learned a lot!" Sarah recounts enthusiastically. "No concrete plans yet. Maybe another VISTA term [with CEF, but] until [graduate school I] want to work in lots of different roles."

In the meantime, CEF, on the boundary of UNC's campus, is always looking for new volunteers. Approximately one-hundred and fifty students, as well as close to 40 community members from Durham, already volunteer, but new faces are always welcome. This Spring, the UNC Campus Y committee, Homeless Outreach Poverty Iradication (HOPE), from whom came the founding members of CEF, are hosting a fundraiser called "Box Out". People interested can get involved in several different ways. They can volunteer on the "Box Out" committee, sign up to be a program coordinator or team leader, or register as an individual!

"New volunteers are always welcome!" exclaims Sarah. "Being a CEF Advocate is the perfect way to spend one-on-one time serving fellow community members and, most importantly, getting to know people different from yourself. As an Advocate, I can say that working with CEF teaches many life-changing lessons, a big one being that the people you work with aren’t really different at all – we’re all in this together!"

CEF does not focus simply on serving needs; its Member/Advocate approach is about building community. Members and Advocates learn together, and Sarah learns along with them. Sarah focuses on making the best pairings possible, which requires getting to know a lot of faces. She attributes her ability to remember so many people to being a visual learner. In class, Sarah used to draw her notes out into pictures and diagrams to help her process the information, no matter what the class.

There is one big take-away for Sarah, though. "I am constantly moved by one aspect of my work at CEF above all others," Sarah says. "And that’s gratitude. Our clients express so much gratitude and positivity towards the work that we do, and volunteers are always grateful to be part of such an inspiring community."

With MLK Day right around the corner, North Carolina Campus Compact encourages everyone to find opportunities to engage with your own inspiring communities.

For two VISTA sites in Chapel Hill, building capacity is about building relationships

Last week, NC Campus Compact visited two of our "community-based" VISTA host sites in Chapel Hill, NC: the Marion Cheek Jackson Center and the Community Empowerment Fund. Both sites are intimately connected with the university, but both engage students in new and exciting ways as they tackle tough community issues.

VISTAs Jacob and Sarah work at community agencies in Chapel Hill.

The Jackson Center grew out of oral history projects started in 2005 by UNC Communications Professor Della Pollack in the historically African-American Northside neighborhood. Today, the Center is an independent 501c3 "public history and community development center" that works to preserve affordable housing and family-owned housing in the neighborhood, empower residents and youth, and build community among traditional residents and resident students.

Working closely with the historic St. Joseph C.M.E. church next door, Jackson Center staff and volunteers support a variety of projects and partnerships that improve the quality of life in the neighborhood, including the Heavenly Groceries food pantry, which serves residents in need 5 days a week, and A Brush with Kindness, a partnership with Habitat for Humanity that provides exterior improvements to local homes. The Center also distributes a monthly neighborhood newsletter, organizes community events, and continues to collect and share local history through projects like Fusion Youth Radio.

Jacob in the festive office of the Jackson Center

Jackson Center VISTA Jacob Lerner is working to develop administrative systems, including a contact management database, that support all this work. He works with other Jackson Center staff to streamline the oversight of 9 UNC Bonner interns, and he continues to support the operations of the food pantry. But he is also laying the groundwork for new programs, including a partnership with the university's Good Neighbor Initiative (a project of the Office of Greek Life) which supports students living off-campus. The Jackson Center will help develop an orientation for off campus students to the neighborhood's history, help train a team of "off-campus RAs," and create opportunities for students and long-time residents to meet and convene. He is also helping to develop an "early alert" system which helps the Center stay informed of local and individual issues that impact housing. At the heart of Jacob's work is his efforts to develop relationships with and between neighbors and students. This has been the part of his VISTA work he likes best so far: facilitating introductions between students and community residents and seeing community and university volunteers work together to address hunger and improve housing. Read Jacob's recent update on his work in the Northside News here.

Just down Franklin Street at the center of downtown, the Community Empowerment Fund (CEF) provides savings opportunities, small loans, workforce development, and relational support to unemployed and underemployed individuals. CEF began on campus as a project of UNC's Campus Y. Today, the student-run organization is a 501c3 non-profit that recruits, trains, and coordinates about 150 undergrad and graduate student volunteer "advocates" who work every week as "case managers" for the organization's 400 or so member clients.

VISTA Sarah and Supervisor Maggie West.

Sarah Cohn worked with the organization as a volunteer when she was a student at UNC; now that she is a VISTA, she is working to improve the structure and coordination of volunteers, as well as the volunteer intake process. Sarah has helped refine the team structure and develop more robust orientation and continuing education for advocates and team leaders. The volunteers meet weekly for training, reflection, and collaborative problem-solving, sharing information that can help address specific issues their member clients are facing. In the months ahead, Sarah will also help CEF analyze its member intake process and the system for matching members and volunteers. Like Jacob at the Jackson Center, the systems, processes, and trainings Sarah develops are all in the service of creating strong and beneficial relationships between members and advocates. Read Sarah's profile on the CEF blog!

One of the benefits of pairing student volunteers with members is that they learn to navigate complex social service networks and financial issues together. Though the students have some training, they are learning alongside members about how to access services, seek job-training, and develop financial stability. In this sense, advocates and members are very much partners, rather than "provider" and "client."

CEF co-founder and director Maggie West told us she wishes social service organizations in the area had the money and staff to meet the need with professional case management, but local agencies are in fact cutting back rather than expanding. In such an environment, the student advocates can make a difference for people who otherwise wouldn't get the kind of individualized attention and regular check-ins CEF provides.

Building capacity to build relationships that strengthen communities. That's VISTA impact!

VISTA Profile: Saarah Abdul-Rauf

During her two years as an NC Campus Compact VISTA, Saarah Abdul-Rauf has coordinated service opportunities for hundreds of college students. Her efforts have helped many develop a passion for service, just as she herself was inspired by an NC Campus Compact VISTA while a student at Peace.

"The first VISTA I worked with and probably the reason I chose VISTA over other things was Jessica Baxter (Peace College VISTA, 2008-09). I feel like she really helped our campus grow as far as recognizing there are things in the community that students can do and getting us pumped about it. It was really an eye-opener for me in realizing what I was passionate about."

Saarah has since shared her passion for service with students at two campuses, Lenoir-Rhyne University and UNC-Chapel Hill. At LR, Saarah instituted the school's first Hunger Banquet, and she started a student group to focus on homelessness and food security. For much of the past year at UNC-Chapel Hill, she has worked to strengthen the SMART mentoring program in collaboration with community partner Volunteers For Youth. The program pairs 20 college students with local 8 to 13-year olds in a year-long relationship. Saarah believes her experience building partnerships with community organizations at LR prepared her for the work she's done with the mentoring program,  making her "comfortable" in her role as liaison and capacity-builder.

 "I spent a lot of time working with student leaders to solidify a structure that wasn't there before," Saarah explains. "Creating documentation, creating a way to log mentor hours, forms to ease the matching process.... We completely changed the orientation for incoming mentors." She has helped developed skill workshops for mentors and mentees. Now, she is  focused on transitioning the project to new staff and even holds Skype meetings with student leaders over the summer to be sure the project is ready to go this fall.

Saarah has also worked with fall, winter, and spring alternative break projects that address Latino issues or rural poverty in eastern North Carolina. To refine those experiences, she visited the partners in Robeson County and in Dunn, clarified needed service activities, and prepared training materials to orient students to the history of the communities. Working with these groups gave Saarah some of her toughest moments as a VISTA, but also one of her proudest.

Saarah and former VISTA Carolyn Byrne

At the end of the semester, the students wrote letters to Saarah and Carolyn Byrne (former Carolina Center for Public Service staff member and VISTA) about how much the break experience meant. "It really solidified that my work here wasn't just work, that they really were getting something out of what we were doing."

Saarah grew up in both Chapel Hill and in Washington, D.C. - "both are home" - and she will head north to Silver Springs, MD when her VISTA term ends. She plans to continue work with non-profits and is especially interested in mentoring programs or organizations that support high-schoolers transitioning to college.

After two years of helping campuses engage with communities, Saarah's advice to future Campus Compact VISTAs working with student leaders is simple: "understanding and listening to student voice is really important." As she learned from her first encounter with an NC Campus Compact VISTA, students have the power and ability to make things happen.

Lighting it up - more VISTA project highlights!

MLK Day of Service was a big event for many of our VISTAs this term, as reported in a January blog post. VISTA Takira Dale, for example, helped to coordinate a MLK Day Read-In that drew 70 volunteers from 3 Winston-Salem-area campuses (Wake Forest, Winston-Salem State, and Salem College) to work with over 50 children, ages 4 -10. Participating kids were from Title I schools or agencies serving at-risk youth. The college students served as reading buddies for the day long event, which included fun activities geared to literacy, safety, civil rights history, and healthy eating.

VISTA Tiara Pugh and her supervisor work on MLK Day.

Elizabeth City State University, VISTAs Marion Hudson and Tiara Pugh coordinated an MLK Day event with the help of funds from NC Campus Compact's MLK Day Challenge Grant. The event drew 180 volunteers who served during the day at a dozen different host sites. The event was a partnership with two other local higher ed institutions, College of the Albermarle and Mid-Atlantic Christian University. 

Lenoir-Rhyne University VISTA Ariel Mitchell reports exciting new programs with her community partner, Centro Latino of Hickory, including a kids tutoring program that began in January and a new elder care program called "Adopto Un Abuelito," which will pair Centro Latino volunteers with elderly residents in the community to provide food assistance and companionship. Partners on the project include Meals on Wheels, the Backpack Project, and a local church. Having convened partners and given input on program design, Ariel will focus now on organizing food-donation drives to support the project.

At Virginia Tech, VISTA Alejandra O'Connor has implemented several improvements to ESL and citizenship programs offered by the Roanoke Redevelopment & Housing Authority (RRHA) and the Coalition for Refugee Resettlement (CRR), a Virginia Tech student organization. Alejandra worked with the RRHA to develop a statement of program goals, and she created a basic reading comprehension and citizenship knowledge assessment to be used in ESL classes. Happily, two of the students Alejandra supports passed their exam and became citizens this period.


Saarah Abdul-Rauf, UNC Chapel-Hill VISTA, established community mentors at Volunteers for Youth (VFY) in Chapel Hill. Saarah worked with the SMART mentoring program, a group at UNC previous providing mentor support for VFY, to transition to a community-based mentoring program.

During the past three months, some VISTAs also supported innovative local and regional alternative breaks. More on those in a future post!

VISTAs organize, serve on MLK Day

Over the MLK Day weekend, many NC Campus Compact VISTAs will coordinate service events for their campus and community host sites. Others will serve on projects with fellow AmeriCorps members.

At Wake Forest University in Winston-Salem, VISTA Takira Dale is supporting the MLK Read-In Day on January 19th to promote literacy and service to young children. Participating children will receive a book on the theme of civil-rights, and volunteer reading buddies will read and complete community service activities with the kids. Takira is working in partnership with other national service members from HandsOn Northwest NC and student volunteers from WFU and partner campuses Winston-Salem State University and Salem College. Read about the event in the Winston Salem Chronicle.

At Lenoir-Rhyne University VISTA Ariel Mitchell expects over 50 volunteers to serve in honor of MLK Day at 5 community sites, including two local soup kitchens and her community partner, Centro Latino.


In Durham, VISTA Jeri Beckens is managing a canned food drive to help local food banks, part of Duke University's larger MLK Day of Service event. Led by former Campus Compact VISTA (and current Duke Durham Neighborhood Partnership staff member) Neil Hoefs, Duke's MLK Million Meals Event sets a goal to engage 1,000 volunteers to package thousands of meals through Stop Hunger Now.

In Wilmington, Feast Down East VISTA member Erin O'Donnell will team up with a local Food Corps volunteer to organize community and campus volunteers to build the LINC garden. LINC is a local non-profit that helps ex-offenders and at-risk youth become productive community members.

At Elizabeth City State University VISTAs Tiara Pugh and Marion Hudson are using an NC Campus Compact MLK Day grant to organize a event with two other local campuses, Mid-Atlantic University and College of the Albermarle to carry out an MLK Day of Service at various community sites.

In Chapel Hill, two Campus Compact VISTA's, the Jackson Center's Monica Palmiera and UNC Chapel Hill's Saarah Abdul-Rauf, are working with the Blue Ribbon Mentor Advocate Program to host a discussion dinner in honor of MLK Day so participants can talk about how to improve education for children.

A number of other Campus Compact VISTA members will coordinate service events in their communities this weekend, including Queens VISTA Christina D'Aulerio, UNC Greensboro VISTA Anya Piotrowski, Durham Tech VISTA Sally Parlier, Wake Tech VISTA Jennifer Evans, Virginia Tech VISTA Wyatt Taylor, UNC Asheville VISTA Sara Brown, and ECU VISTA Elizabeth Corney.

VISTA Profile: Monica Palmeira

Monica Palmeira, from Kinston, North Carolina, is a first-time VISTA serving at the Marian Cheek Jackson Center, a public history and community development center in Chapel Hill. This year, NC Campus Compact is placing VISTAs at community host sites as well as college campuses to better develop sustainable connections with community partners fighting poverty.

Monica (center) during a visit to Parrish Farms

SP: What previous volunteer or work experience led you to becoming a VISTA?
MP: I have actually been involved with the Jackson Center and this work since 2009. I have volunteered with the food program the Center supports, Heavenly Groceries, throughout college and served as a Food Justice Fellow this past year since graduating from UNC. Beyond that, I've spent some time in Honduras working with an organization tackling issues around food sovereignty and worked with the APPLES program at UNC.
What really attracted me to apply for VISTA was the commitment to supporting people working on issues of poverty beyond the capacity of a volunteer. If we're really going to work on these problems, we need to have people dedicating their full time and energy to the fight. I love the idea of being part of a group of people with a similar vision and I'm excited to learn from all VISTA has to offer.

SP: What is the primary focus of your project? What community partner(s) or populations will your project serve?
MP: I will be working as Community Services Manager at the Marian Cheek Jackson Center. The Center works in traditionally African-American neighborhoods in Chapel Hill with preservation and community development. They are a public history center, conducting oral history interviews with residents of these communities and then modeling community development initiatives from the examples of leadership and service those interviews convey. They aim to listen with responsibility, recording the stories of everyday history makers and responding accordingly to help preserve the future of these diverse communities.
I will be working primarily with the Food and Housing Justice initiatives of the Jackson Center, helping with the capacity and sustainability of a key food pantry in the Northside neighborhood as well as with different housing strategies aiming to ensure these neighborhoods and Chapel Hill as a whole are affordable for diverse families. 

SP: What are you most looking forward to during your term of service?
MP: Though I've been involved with this work here in Chapel Hill for a while, this year I will be dedicating my full attention to the Jackson Center and be stepping into some major new territory with housing policy, town politics, and university-community relations. I'm looking forward to being a part of an organization that has so much respect from community residents as well as key town and university players. Probably most importantly, I'm so excited to be working with such talented and inspiring people that believe wholeheartedly in the importance of dreams and community.